Returns and credits are only accepted if authorised by us. All claims must be made in writing to our head office with a photograph of the goods, specifying the reason for the claim, within 24 hours of receiving the goods. Products authorised for return must be returned in the original boxes with the correct supporting paperwork provided by us. Failure to claim within 24 hours constitutes full acceptance of the goods. You agree that:
We cannot and do not warrant that a Product you decide to order is appropriate or suits your needs;
We cannot and do not warrant that your use of our service is appropriate or suits your needs;
Only you know the purpose for which you intend to apply a Product you order and that we are not responsible for the choice you make regarding the product that you order;
The cost to return the product falls to the purchaser, Villa Maison will not credit the return cost of goods.